Privacy Policy

1. About GoodLivin Logistics, Inc.

GoodLivin Logistics, Inc. is a healthcare logistics and courier company providing reliable, HIPAA-compliant medical courier services to hospitals, pharmacies, laboratories, clinics, and healthcare professionals throughout the Southeast United States and nationwide. Our services include medical courier delivery, laboratory specimen transport, pharmaceutical delivery, STAT and on-demand courier, and airport and secure logistics.

As a healthcare logistics provider, we understand the importance of confidentiality, chain-of-custody compliance, and the secure handling of sensitive shipments.

2. Our Privacy Pledge

GoodLivin Logistics, Inc. is committed to protecting the privacy and security of our customers, clients, and website visitors. We are transparent about how we collect and use your information and handle all personal information responsibly and with care.

3. Information We Collect

We collect information you voluntarily submit through our website forms, including:

Contact & Courier Service Requests:

• Full name, email address, phone number, and company or organization name
• Pickup and delivery addresses
• Requested service type and date needed
• Special instructions including package details, handling requirements, and chain-of-custody needs

Driver Applications (Become a Driver form):

• Full name, email address, phone number, and city or region
• Available start date
• Vehicle type and years of driving experience
• Valid driver's license status and CDL status
• TWIC (Transportation Worker Identification Credential) card status
• HIPAA certification and Bloodborne Pathogens (BBP) certification status
• Compliance agreement acknowledgment
• Self-description, availability, and reason for interest in driving with GoodLivin Logistics
• Driver referral name (optional)

Payment & Billing Information:

• As part of our logistics services, GoodLivin Logistics, Inc. may collect payment and billing information including invoicing details, business billing contacts, and transaction records necessary to process service agreements. Payment processing is handled through secure third-party platforms and is never stored directly on our website.

Communication Data:

• Phone calls made to or received from our dispatch line (1-888-988-4405)
• Text messages exchanged for delivery coordination, dispatch updates, and service status
• Delivery tracking information communicated via phone or text
• Operational messages including pickup confirmations, route updates, and time-sensitive logistics alerts

4. How We Collect Information

We collect information when you:

• Submit a general inquiry through our Contact Us form
• Submit a service request through our Request Courier Service form
• Submit a driver application through our Become a Driver form
• Contact us directly by phone or email
• Communicate with our dispatch team via our dispatch line (1-888-988-4405)
• Exchange text messages with our team for delivery coordination, tracking updates, or dispatch communication

We do not use website analytics tools, tracking pixels, or cookies to collect data about your browsing behavior.

5. How We Use Your Information

Information submitted through our forms and collected through communication channels is used solely for the following purposes:

• Responding to general inquiries and customer service requests
• Processing and coordinating courier service requests
• Scheduling and dispatching pickup and delivery logistics
• Sending delivery status updates, tracking confirmations, and pickup notifications to clients
• Coordinating routes, dispatch instructions, and operational alerts with drivers
• Evaluating driver applications, including verifying licensing, credential, and compliance eligibility prior to activation as a 1099 independent contractor
• Communicating time-sensitive service updates via phone or text through our dispatch operations

Driver application data is used exclusively for vetting and onboarding purposes. We do not use your information for marketing, advertising, or any purpose unrelated to your submitted request or active service engagement.

6. Information Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information only in the following limited circumstances:

• Formspree: Our website forms are processed through Formspree, a third-party form service. Submitted data is transmitted and stored by Formspree per their privacy policy at formspree.io/legal/privacy-policy.
• Dispatch & SMS Platform: We use Quo and related dispatch and SMS coordination platforms to manage delivery operations, driver routing, and service-related text communications. Information shared with these platforms is used solely to coordinate and fulfill active service requests.
• Payment Processors: Billing and payment information is handled through secure third-party payment processors. These partners are bound by confidentiality and data protection obligations.
• Healthcare partners: Pickup, delivery, and shipment details may be shared with healthcare providers or laboratories solely to fulfill a delivery request.
• Legal compliance: We may disclose information when required by law or to protect our legal rights.

We will never sell or share your information with advertisers or unrelated third parties.

7. Data Security

We take the security of your information seriously. We implement industry-standard security measures including encrypted data transmission, secure cloud systems, and restricted access limited to authorized personnel only. Submitted data is used exclusively to fulfill the purpose for which it was provided.

While we strive to protect your personal information at all times, no online transmission method or electronic storage system is completely infallible. We encourage you to contact us immediately at operations@goodlivinlogistics.com if you have any concerns about the security of your information.

8. Data Retention

We retain submitted contact and service request information only as long as necessary to respond to your inquiry, fulfill your service request, or comply with applicable legal obligations.

9. Text Messaging & Phone Communication

By providing your phone number through our website forms or during service engagement, you consent to receive calls and text messages from GoodLivin Logistics, Inc. for the following service-related purposes:

• Clients: Delivery status updates, pickup confirmations, tracking notifications, and time-sensitive logistics communication
• Drivers: Dispatch instructions, route updates, scheduling coordination, and operational alerts

We use our dispatch line (1-888-988-4405) and mobile devices to coordinate active deliveries and driver operations. Message frequency will vary based on active service requests.

10. Your Rights

You have the following rights regarding your personal information:

• Access & Correction: Request access to or correction of any personal information we hold about you
• Deletion: Request that we delete personal information you have submitted to us
• Restriction: Object to or request restriction of certain data processing activities
• Portability: Request a copy of your personal data in a portable format
• Opt-Out of Communication: Opt out of service-related calls or texts at any time by replying STOP or contacting us directly
• Lodge a Complaint: File a complaint with the relevant data protection authority if you believe your rights have been violated

To submit any request, contact us at operations@goodlivinlogistics.com. We will honor all reasonable requests promptly.

11. Legal Basis for Processing

GoodLivin Logistics, Inc. processes personal information on the following legal bases:

• Your Consent: When you voluntarily submit information through our forms or opt in to receive communications from us
• Performance of a Contract: When processing is necessary to fulfill a courier service request or driver service agreement
• Legitimate Interests: For dispatch coordination, fraud prevention, security monitoring, and operational efficiency
• Legal Obligations: When required to comply with applicable laws, regulations, or legal processes including HIPAA requirements

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites and encourage you to review their privacy policies independently.

13. Children's Privacy

Our services are intended for business and professional use only. We do not knowingly collect personal information from individuals under the age of 18.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be reflected by the "Last Updated" date at the top of this page.

15. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us: